• Terms & Conditions
  • Home
  • Terms & Conditions

Craft Design House operates and maintains the Website www.craftdesignhouse.com which is an online marketplace offering independent designers and craft makers the facility to promote and sell their products using the website.


The Customer accepts that Craft Design House Ltd does not guarantee items for sale on the site. All products listed on our website are produced by the designer makers. Our designer makers are responsible for their own Designer Maker Pages and the products within their online shops. When a Customer makes a transaction on our site they accept that they are entering into an agreement directly with the designer maker and therefore Craft Design House Ltd are not responsible or liable for the condition of the products.


The following Terms & Conditions apply to all usage of the Craft Design House website and as a part of accepting our Terms & Conditions of Sale, customers agree to follow all our policies of sale in our Delivery & Returns section. The website is owned by Craft Design House Ltd, Company Number SC491523.


Making a Purchase

When you place an order with Craft Design House you will receive an order email confirming details of your purchase(s), which will also be your invoice.


Craft Design House may not be able to fulfill and their partner designer makers reserve the right to refuse an order at any time. This may be due to stock levels, a problem processing the payment or an error identified within the product information supplied, including price or promotion.


Craft Design House may not be able to fulfill obligations if the product ordered is not available due to stock levels. There may have been problems processing payments or with product or price information featured and therefore Craft Design House reserves the right to refuse an order at any time.


All purchase contracts are governed by the laws of Scotland and any dispute between Craft Design House and you, the customer, shall be resolved exclusively in the courts of Scotland.


Availability and Pricing

All orders are subject to availability. You will be contacted by Craft Design House if an item purchased is unfortunately not available.


All prices shown are correct at the time of publication. Prices are shown in Pound Sterling and include VAT, currently charged at 20%. VAT will be charged on all orders delivered within the EU.


Orders delivered outside the European Union may attract import duty and local taxes which customers will need to pay on receipt of delivery.  These rules vary by country of which the local government determines duty and customs charges. Any additional charges for customs clearance must be paid by you.



By entering card details onto our system you confirm that the credit or debit card being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. 


By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.


We reserve the right to reject any offer of purchase by anyone at any time.  

If you are shopping from outside the U.K. your credit card company will convert the transaction to your own currency.


Purchasing hand crafted or designed work

Please be aware that each item on our website is not mass market but an original piece handcrafted or designed by our partners. This will mean that you mean that some designer makers will have a range of their work in stock others will require more time. It is well worth the wait as your purchase will be hallmarked with a fingerprint, a filed line, a brush stroke and that no-one else will own exactly the same piece.


Product Pricing & Story

All prices published are set directly by our designer makers and are in pounds sterling. Buyers have the option of selecting a currency conversion option to view prices in Euro, American Dollar and Australian Dollars.


Please note each item purchased is hand crafted or designed by our partner designer makers. Each product purchased is original and is sold subject to its Product Story.


Commissioned Items

Many of our designer makers will take commissions. You will be able to discuss your needs and design a bespoke piece. A non-refundable deposit is payable at the beginning of the order and the designer maker will provide clear guidance on full costs and expected delivery times.


Please note that refunds do not apply to items which have been commissioned or made to order. Please visit our Commissions (link to commissions page) page to understand more about the process when commissioning work.


Delivery and Returns



Deliveries are set by the individual designer makers and are specified on your product order email. This is the period when the seller will post your item, normally within 48 hours unless specified. If you are having an item commissioned or made to order, the designer maker will be in contact directly with regards delivery timescales.


Please note the designer makers provide details of their individual delivery policies on their product pages. Our designer makers may be away at Fairs, Exhibitions or Events and they will advise directly of any delays or changes to the delivery of items.


Actual delivery times may vary depending on the method of posting, carrier, etc. For further information about delivery, please contact the designer maker directly. (link to contact form or maker email)


International delivery

International delivery is available on many products, and shown on the designer makers individual product pages.


Delivery costs are worked out according to the product’s size and weight, as well as the destination. Please note that customers are responsible for any import charges/duties that may be incurred and must comply with any local regulations.


Please note that International customs duties and sales taxes are non-refundable for shipments outside the European Community 



When your item has been despatched the designer maker will update the status of your order, and you will receive an automated email telling you it’s on its way.

Please note all UK deliveries are free with the exception of furniture and large items that are otherwise highlighted on the website. 


Returns and Refunds

Although we know you will love your purchase we also understand that you may wish to return an item and seek a refund. If this is the case you need to contact the designer maker directly in writing no longer than 14 days after the date on which you received the item. 


We will only accept the return of items if sent back in original unused condition within 14 working days of receiving the products. Please include your name and address within the package and use an insured method of despatch with proof of posting, as we cannot accept liability for returned goods being lost or damaged in transit.


Please note that International customs duties and sales taxes are non-refundable for shipments outside the European Community 


Commissioned items

Please note that refunds do not apply to items which have been commissioned or made to order. Please visit our Commissions page to understand more about the process when commissioning work.


Website Links

Craft Design House may contain links to other Internet sites. We do not endorse these sites and cannot be held responsible for the content accessible through these sites. Any other websites which we may be linked to are subject to their own privacy policy, which may differ from our own and your use and access of such sites is at your own risk.


Acceptable Website Use

This website may only be used for lawful and proper purposes and complying with all applicable laws, regulations and codes of practice within the UK or other jurisdiction from which the site is accessed.


Privacy Policy and Security

Craft Design House Ltd is a UK business and website, based in Edinburgh, Scotland. All payments are made directly to our designer makers via PayPal and in accordance with the UK Data Protection Act 1998. We use SSL encryption technology, which is a secure system that protects your personal information when you enter potentially sensitive details on the site. 


We take your personal privacy very seriously and will not sell, distribute or disclose information about you unless approved by you or unless we are required to do so by law. We only collect data about you when you place an order, join our mailing list, contact us or enter competitions on our site.




PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher.


Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and not directly connected to the Internet, so your private information is available only to authorised computers.


What Makes the PayPal Site So Secure?


Our state-of-the-art fraud models and proprietary fraud engine work together to help stop fraudulent transactions before they happen. In addition, PayPal stays at the forefront of security, developing many anti-fraud technologies every year.?



With PayPal, you've got the industry's most experienced fraud team on your side. PayPal processes billions of dollars in payments each year, allowing us to continually perfect our anti-fraud protections. As a result, PayPal's loss rate is significantly lower than the industry average. We also work with federal law enforcement to catch criminals.?



PayPal is committed to protecting the privacy of our users. When you send or request money using PayPal, recipients do not see your bank account numbers or credit card numbers. They only see your email address, sign-up date and whether or not you have completed PayPal's Verification process



We use "cookies" to collect information and store your online preferences. Cookies are small pieces of information sent by a web server to a web browser, which allows the server to uniquely identify the browser on each page.


We use tracking technology for a few general purposes:

  • Strictly necessary: Vital to ensuring that Craft Design House works properly for visitors and designer makers.
  • Performance: This allows us to understand how the website is functioning so that we can improve our services.
  • Functionality: We retain your personal preferences as you use the website to enhance your experience.