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Shipping

Orders are shipped directly by our designer makers, so multiple delivery charges may apply if you are ordering from more than one designer maker.  These charges vary and are listed on the individual product pages.

Designer makers select their own delivery carriers and will post Standard UK Shipping unless stated, unless you’re having an item specially Made to Order or Commissioned, which is between two and six working days. 

UK Express and International Shipping are offered as an option. Designer makers specify these costs within each product page.

UK Express and International Shipping can be selected at checkout multiplying the total express shipping costs and/or international shipping of ALL products that can be sent via these channels. These details are listed on the individual product pages.

Delivery times and costs for non-standard (eg, heavy or valuable), Made to Order and Private Commissions items will vary. Please check the individual product pages for accurate shipping information.

Designer makers will confirm receipt of your order and will notify you when they despatch your product(s). Designer makers will be in touch again to confirm receipt of your order.

International delivery

Delivery costs are worked out according to the product’s size and weight, as well as the destination. Please note that customers are responsible for any import charges/duties that may be incurred and must comply with any local regulations.

Please note that International customs duties and sales taxes are non-refundable for shipments outside the European Community 

Returns and Refunds

Although we know you will love your purchase we also understand that you may wish to return an item and seek a refund. If this is the case you need to contact the designer maker directly in writing no longer than 30 days after the date on which you received the item. 

Designer makers will only accept the return of items if sent back in original unused condition within 30 working days of receiving the products.

Please include your name and address within the package and use an insured method of despatch with proof of posting, as we cannot accept liability for returned goods being lost or damaged in transit.

Please note that refunds do not apply to items, which have been Commissioned or Made to Order. Please visit our Commissions page to understand more about the process when commissioning work.

Please also note that International customs duties and sales taxes are non-refundable for shipments outside the European Community