We love welcoming new members into the Craft Design House partnership and ask that each one agrees to uphold our Designer Maker Charter (apply online here).
DESIGNER MAKER CHARTER
TERMS & CONDITIONS
DESIGNER MAKER CHARTER
We’ve created this charter for the benefit of both our customers and our community of designer makers. Here’s why:
The requirements and recommendations listed below are based on feedback from our Founding Partners and data we gathered on encouraging sales and improving customer experience.
Required: These points must be followed for you to be included on Craft Design House.
Recommended: Not essential to your inclusion on Craft Design House, but useful suggestions to help you maximise your sales potential.
Once your copy and images are uploaded Craft Design House will review and edit the copy and enable the data.
Excellent photography, journalistic-style videos and interviews play a key role in how the wider consumer perceives you and your work, so their presence (or absence) can influence sales.
The more relevant images you display, the higher sales rate you’re likely to achieve. Customers want to gain a sense of trust when they look at your work, so help to build this by describing and representing it as clearly as possible. Details and proportions are very important, especially when customers can’t touch or try on your pieces.
If you want to provide a larger resolution image than those highlighted below we can resize these.
Packaging truly matters because it helps to convey the quality of the Craft Design House offering and of your designs in particular. We plan to develop sustainable packaging and make it available to you on a cost-effective basis, as well as offer a customised branding kit including stamps, tape, stickers and postcards.
4. COMMUNICATION WITH BUYERS
5. DELIVERY OPTIONS
6. RETURNS POLICY
We take huge pride in showcasing outstanding work so to ensure we continue to offer goods of the highest quality, we ask that you meet the following criteria before applying to sell through our online Sales Showcase.
We’re no elite club nor design snobs. We set these standards simply so that our buyers can continue to access a rich seam of original products and our designer makers can showcase their work in the company of similarly accomplished peers.
Put simply, we work with craftspeople and designers who have mastered the necessary skills to create items based on traditional patterns or innovative, original designs and offer them for sale.
If you meet a minimum of 2 of the criteria below, please submit your application for review by our curator panel who will assess your technical and design skills, relevant training and the quality and finish of your products.
You have/your work has:
What if I don’t tick those boxes?
We want to source the best and support fresh talent – and we know one size doesn’t fit all. So if you do something special that doesn’t necessarily meet the above criteria but might be perfect for Craft Design House, please tell us! If our panel agrees, we’ll feature your work.
DESIGNER MAKER TERMS & CONDITIONS
VAT AND PRICING
a) The designer makers website prices must be fully inclusive of all taxes and additional charges. The only exception to this is postage and packing, which, if such charges apply in accordance with the Craft Design House Charter regarding Delivery and Returns Terms, the Designer Maker will show separately.
b) If the Designer Maker is VAT registered, they should set the VAT rate at the level, which is currently in force in the UK with respect to the Designer Maker's Products.
c) The Designer Maker is solely responsible for ensuring that it fully complies with current VAT regulations and accounting for VAT correctly.
d) Craft Design House provides the Designer Maker with RRP (Recommended Retail Prices) but the Designer Maker has complete discretion over how it wishes to price its products and work.
PRODUCT LISTING & CATEGORISATION
a) The Designer Maker will upload their company bio and story for the Craft Design House team to set up their Sales Showcase.
b) The Designer Makers will then add their Product range and images as per the Craft Design House Charter, working collaboratively with the Craft Design House team to set the Designer Maker’s Sales Showcase live on the Craft Design House website within one month of the Designer Maker paying the membership fee.
c) Craft Design House positions itself as a "commercial agent" between Designer Maker and buyer
RETURNS AND REFUNDS POLICY
a) Any requests (whether by phone, e-mail or letter) for refunds or returns for any Products provided by the Designer Maker to a customer will be dealt with directly between the Designer Maker and the relevant customer.
b) Following receipt of a request for a refund or return by a customer, the Designer Maker will initiate the refund directly in accordance with the Craft Design House Designer Maker Returns and Refunds Procedures, as displayed on the Craft Design House Website.
c) The Craft Design House commission fee paid in respect of the refunded Products will be returned to the Designer Maker minus a Refund Fee of 6%, which is not refundable under any circumstances.
d) For legal reasons, the Designer Maker must only process refunds through their PayPal account. The Designer Maker will not issue refunds by cheque or other means.
e) The Designer Maker will ensure that returns and refunds to the customer will be processed in accordance with the following terms and conditions:
i. by law, the customer may not cancel, return or obtain a refund in relation to Products that are non-refundable. These are customised or commissioned Products that are specifically made to a customer's specification, unless the Product is faulty or damaged.
ii. the designer make will provide customers with a 30 day period from the receipt of a cancellable Product in which customers can cancel their order and return the Product to the designer maker and obtain a full refund, including delivery charges.
f) if the Customer requests a refund for a Cancellable Product then such refund shall be processed by the Designer Maker as soon as possible and in any case no later than 14 days after the day the returned product is received by the Designer Maker; or
g) if a Customer rejects a Product because it is faulty or damaged, the Designer Maker will follow the relevant provisions of the ‘Returns & Refunds Policy’ held on the Craft Design House website, as may be updated from time to time.
h) the Designer Maker shall provide an address in the United Kingdom to which a Customer may return a Cancellable Product;
i) a Refund Fee will be charged to the Designer Maker by Craft Design House for any item returned and refunded in accordance with this policy. The Refund Fee is not refundable;
j) Craft Design House may process a refund for a Product as the Designer Maker’s payment agent to a Customer where:
i.the Designer Maker asks Craft Design House to process such refund to a Customer from funds of the Designer Maker held by Craft Design House, or upon payment of such refund amounts to Craft Design House by the Designer Maker (including the applicable Refund Fee); or
ii.in Craft Design House’s opinion, a Designer Maker has not acted in accordance with the Returns & Refunds Procedures or the Conditions, in which case Craft Design House shall be reimbursed from funds of the Design Maker held by Craft Design House or the Designer Maker shall be obliged to reimburse Craft Design House for such refund (including the applicable Refund Fee).
HOW PAYMENT IS MADE TO DESIGNER MAKERS
a) Craft Design House will pay the Designer Maker for the relevant transaction less the Single Commission Fee weekly, 15-21 days in arrears following acceptance of an order by the Designer Maker through the Craft Design House website.
i. Unless otherwise agreed by Craft Design House and the Designer Maker, any payments made by Craft Design House to the Designer Maker will be via their PayPal account and in the domestic currency of the region where the Designer Maker’s bank account nominated to receive such payments is held and which may also be subject to the Currency Conversion Fee.
ii. From time to time Craft Design House may retain a portion of the payment due to the Designer Maker in order to provide for refunds due or expected to be due to a Customer in the ensuing period. Each such retention will be held for no longer than eight weeks before being repaid to the Designer Maker.